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to use internet shopping mall does, and heavy user on internet shipping mall does.
As a result, managers of internet shopping mall may well strengthen free on-line service ; E-mail address, space for communities and so on, and update in time.
Keyword : e-business, vender, internet shopping mall, fre
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R. A. & Reilly, M. D., "Value-percept disparity: an alternative to the disconfirmation of expectation theory of satisfaction," Advances in Consumer Research, 10, 1983, pp.256-261. [ABSTRACT]
I. 서 론
II. 이론적 배경
III. 연구 방법
IV. 결 과
V. 결 론
참 고 문 헌
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Services Marketing, in Press.
Zeitharnl, Valarie A., Leonard L. Berry and A. Parasuraman(1996), The bahavioral consequences of service quality, Journal of Marketing, 60(April), 31-46. Ⅰ. 문제제기 및 연구방법.
Ⅱ. 정의 및 이론적 배경.
2.1. 서비스 실패
2.2. 소비자 불만행동.
2.3
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Abstract
A Effect of Website's Characteristics on Internet Brand Equity
Han, Dong-chul
Sung, Hee-seung
Businesses based on online are becoming increase and important. The importance of online brand building has been rapidly gaining ground in recent years. Therefore it is vital to understand what aff
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services on the qulality factors customers consider important, as customer satisfaction leads to recommendation to other customers, and thus increase in their market shares.
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* Professor, Dept. of Business Administration, Cheju National University. Ⅰ. 서 론
Ⅱ. 이론적 고찰
2.1 서
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to investigate the structural relationship among service quality, service value, satisfaction, relation quality and re-use intention and to establish the conceptual framework for the relationship between customer and service supplier. This research employs LISREL 8.30 for an empirical approach. With
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customers in the front line of a business has a great effect on the management of Company. Considering of this, this study offers a view that high job satisfaction of an employee who works eating-out businesses raises the quality of service and has a great influence upon satisfaction of customers.
T
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Services Modernization Act: Gramm-Leach-Biley Act
1) Definition of The Financial Services Modernization Act
2) Stateless of a financial service business
2. Change of financial industry environment
1) Aging of population
2) A development of a cyber market
Ⅲ. Change of the life i
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service quality. In conclusive, the service quality is the only way to develop the value of an individual. I. 서 론
II. 이론적 배경
1. 고객의 정의 및 중요성
2. 고객의 유형
3. 고객만족의 개념과 구성요소
4. 서비스품질의 적용연구
5. 고객만족과 서비스
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per hour. In this article, we can change customer admission ratio per hour, so make the model more realistic.
Key Words :
Queuing System, Simulation, Arena Ⅰ. 서 론
Ⅱ. 자료의 확률분포 파악과 분석
Ⅲ. 모의실험
Ⅳ. 모형의 확장
Ⅴ. 결론 및 향후과제
참고문헌
Abstract
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